United Airlines customer service

United has some of the coolest technology for automated customer service that I have run into. Alarming good voice recognition that has a natural flow to it. Most such systems are a grind and you hope to reach a human, with United it is nearly preferable to have the automated system. The problem is that if you start to mumble or have a lot of noise or get ocnfused the system errors out and throws you into the queue for human agents.

Which is where I am now ... listening to Gershwin.